Refund policy

Refund Policy

Last updated: 24 September 2026

All products sold by IniMiniU are covered by your rights under the Australian Consumer Law. Nothing in this policy limits, excludes or replaces those statutory guarantees.

Change of mind returns

We offer a 30-day change of mind return policy, which means you have 30 days after receiving your item to request a return if you've simply changed your mind.

To be eligible for a change of mind return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at iniminiu4@gmail.com. 

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, not as described, or you receive the wrong item, contact us straight away at iniminiu4@gmail.com. Under the Australian Consumer Law, you're entitled to a repair, replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality even where that doesn't amount to a major failure. These rights apply regardless of the change of mind policy above.

Exceptions to change of mind returns

For change of mind only, the following can't be returned: perishable goods, custom or personalised products (such as special orders), personal care and beauty products, and hazardous materials, flammable liquids or gases. Sale items and gift cards also can't be returned for change of mind. None of these exceptions apply if the item is faulty, damaged or not as described, your Australian Consumer Law rights always apply in that case.

Exchanges

The fastest way to get what you want is to return the item you have (once your change of mind return is accepted) and make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take extra time for your bank or card provider to process and display it.

If more than 15 business days have passed since we approved your refund and it still hasn't come through, contact us at iniminiu4@gmail.com.

Questions

Get in touch any time at iniminiu4@gmail.com.